Please allow 3-5 business days from the time you order until item is shipped. For expedited processing please email us.

Retail orders over $75 ship free UPS domestically!

We take no responsibility for lost or stolen packages. 

DUTIES AND CUSTOMS ARE THE CUSTOMERS RESPONSIBILITY (NOT APPLICABLE ON ORDERS WITHIN THE US)
Shipping times are not guaranteed and does not include the time that the package is in the customs department. We take no responsibility for packages that take longer to arrive than the shipping time that UPS calculates.

If applicable, any customs, import duties and handling fees are charged once the parcel reaches its country of destination. These charges are paid by the recipient of the parcel. Unfortunately, we have no control over these charges - and cannot indicate these additional charges before your purchase, as customs and duties regulations as well as rates vary by country.

We recommend contacting your local customs office for further information on additional charges before you place an order, so you are not surprised by any unexpected charges.

Orders that are returned to us due to not paying duties and/or customs, we will not refund.

We are NOT responsible for any lost items once the package is dropped off at the Post office. If you would like insurance on your package please email info@valerithebrand.com

If the package was received significantly damaged, please contact us at info@valerithebrand.com

If there was a mistake on our end, we would like to make things right. Please contact us as soon as possible so that we can address the issue.